Techcove understands that circumstances may change and a student’s plans may not always be achievable. As a school, unforseen circumstances may also arise that lead to unexpected changes in schedule. In order to recognise these eventualities and provide a measure of protection should they occur, Techcove has a formal refund policy for its courses and certificate programs.
Techcove do not require students to enter into formal contracts with the school, as such the refund policies are somewhat less formal; written notice is not required, but recommended to avoid argument over notice receipt. Where informal channels (such as SMS, email, etc…) are used to notify the Techcove of a cancellation or withdrawal, it is the responsibility to the student to ensure that the Techcove has received the notification. Techcove recognizes the notification of a cancellation at the time it was received and is not responsible for delays such as telephone network conjestion or student’s internet connectivity problems.
The student maintains the right to request that the Techcove refund student course fees in full, under the following conditions:
- Non-commencement of Course for any reason on commencement date
- Termination of Course for any reason before course completion
Students may expect such a refund within 7 working days from the date of their request provided one or more of the above conditions are met.
Under these circumstances, the Techcove shall refund the entire amount of the student’s fees (including deposit) minus the costs of any tools or materials included within the course that the student chooses to keep.
Students who cancel their scheduled short courses of their own accord may request a partial refund from the Techcove. The amount of the refund is based on the time between the receipt of the student’s request to cancel or reschedule and the start date of their course and is outlined in the Table below:
|Refund amount||Receipt of student’s cancellation / withdrawal notice|
|100% of course fees & deposit||(“Maximum Refund”) More than and equal to 28 days before the Course Commencement Date|
|50% of course fees & deposit||Between 27 days and 8 days before the Course Commencement Date|
|15% of course fees & deposit||Between 7 days and 1 day before the Course Commencement Date|
|0% of Course Fees||On or after the Course Commencement Date|
Students may expect such a refund within 7 working days from the date of their request.
RESCHEDULE/TRANSFER OF COURSE
Students who decided to reschedule/transfer their courses to the other available dates/courses will have to pay an administration fee of $30. All request shall be make at least 21 days before the commencement of the course they initially signed up for.