+65 68505016 support@techcove.org

REFUND POLICY

Techcove understands that circumstances may change and a student’s plans may not always be achievable. As an education provider, unforeseen circumstances may also arise that lead to unexpected changes in schedule. In order to recognize these eventualities and provide a measure of protection should they occur, Techcove has a formal refund policy for its courses and certificate programs.

All requests are to be made through formal communication channel at support@techcove.org.

It is the responsibility of the student to ensure that the Techcove has received the notification.

Techcove recognizes the notification of a cancellation at the time it was received and is not responsible for delays such as telephone network congestion or student’s internet connectivity problems.

Full Refund

The student maintains the right to request Techcove to refund student course fees in full, under the following conditions:

  • Non-commencement of Course for any reason on commencement date
  • Termination of Course for any reason before course completion

Students may expect such a refund within 7 working days from the date of their request provided one or more of the above conditions are met.

Under these circumstances, the Techcove shall refund the entire amount of the student’s fees (including deposit) minus the costs of any tools or materials included within the course that the student chooses to keep.

Partial Refund

Students who cancel their scheduled short courses of their own accord may request a partial refund from the Techcove. The amount of the refund is based on the time between the receipt of the student’s request to cancel or reschedule and the start date of their course and is outlined in the Table below:

 

Refund amount Receipt of student’s cancellation / withdrawal notice
100% of course fees & deposit (“Maximum Refund”) More than and equal to 28 days before the Course Commencement Date
50% of course fees & deposit Between 27 days and 8 days before the Course Commencement Date
15% of course fees & deposit Between 7 days and 1 day before the Course Commencement Date
0% of Course Fees On or after the Course Commencement Date

Reschedule / Transfer of course

The student can request a transfer / reschedule of course to other available dates/courses without any charges if the request is made more than 10 days before the start of course.

Other than that, students who decided to reschedule/transfer their courses to the other available dates/courses will have to pay an administration fee of $50 (Case-by-case basis).

** No Shows: Your course fee is not refundable if you don’t show up for your scheduled class. However, if you miss your class due to illness and provide a medical certificate within 5 days of your scheduled class, we will reschedule you at no extra charge.

Techcove Singapore

TechCove helps Singaporeans master in-demand skills to bridge any skills gap and stay on top of their industry.

We focus on imparting practical and actionable skills, giving students a leg up in the digital revolution sweeping the world.

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